Snipnapo Shoes Collection Refund and Returns Policy

Effective Date: January 6, 2025

At Snipnapo Shoes Collection, we are committed to ensuring your satisfaction with every purchase. If you are not completely satisfied with your order, our Refund and Returns Policy outlines the steps for returning or exchanging items.

1. Eligibility for Returns

To qualify for a return or exchange, the following conditions must be met:

  • The item must be unused, unworn, and in its original condition.
  • The item must include the original packaging, tags, and receipt or proof of purchase.
  • Returns must be initiated within 30 days from the date of purchase.

2. Non-Returnable Items

Certain items are not eligible for return or exchange, including:

  • Gift cards.
  • Items purchased on final sale or marked as non-returnable.
  • Damaged items caused by misuse, improper care, or wear beyond normal use.

3. Refund Process

  • Refunds are processed to the original payment method within 7-10 business days after we receive and inspect the returned item.
  • Shipping fees are non-refundable, except in cases where the return is due to an error on our part (e.g., wrong item sent, defective product).
  • If the original payment method is no longer valid, store credit will be issued instead.

4. Exchange Policy

  • Exchanges are allowed for the same product in a different size or color, subject to availability.
  • If the desired item is unavailable, you may opt for a refund or store credit.

5. How to Initiate a Return or Exchange

  1. Contact Us: Email us at info@snipnapo.com or call (706) 790-0296 to request a return authorization.
  2. Prepare the Item: Ensure the item is securely packed with all original components and documentation.
  3. Ship the Item: Mail the item to the following address:
    Snipnapo Shoes Collection Returns Department
    2801 Lake Ontario Cir, Hephzibah, Georgia, United States
    (Please note: Customers are responsible for return shipping costs unless the return is due to an error or defect.)

6. Defective or Incorrect Items

If you receive a defective or incorrect item:

  • Contact us immediately at info@snipnapo.com with your order number and a description of the issue.
  • We will provide a prepaid shipping label for returns and offer a replacement, refund, or store credit.

7. Late or Missing Refunds

If you haven’t received your refund within the expected time frame:

  • Check with your bank or credit card company, as processing times may vary.
  • If the issue persists, contact us at info@snipnapo.com, and we will assist you.

8. Policy Updates

Snipnapo Shoes Collection reserves the right to modify this Refund and Returns Policy at any time. Changes will be posted on our website with an updated effective date.

9. Contact Us

For any questions or concerns regarding returns or refunds, please contact us:

  • Email: info@snipnapo.com
  • Phone: (706) 790-0296
  • Address: 2801 Lake Ontario Cir, Hephzibah, Georgia, United States